Steps Support

If you need help with the Steps app, you can contact us here.

[email protected]

Frequently Asked Questions

Why are my steps not updating?

Steps reads step data from Apple Health.

Make sure:

• Step Count permission is turned on in Apple Health

• Your device has recorded steps today


Why are my apps locked?

If your step goal is not reached before your daily deadline, the apps you selected will be temporarily blocked until the next day.


Can I unblock my apps?

Yes. Steps provides limited emergency unblocks each week if you need access.

Using an emergency unblock will end your current streak.


How do I change my goal or deadline?

You can adjust your step goal, deadline, and blocked apps in the Settings tab of the app.